Refund policy
Returns & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request an eligible return.
To be eligible for a voluntary return under our 30-day policy, your item must be unused, in the same condition in which you received it, and in its original packaging. You will also need your receipt or proof of purchase.
To request a return, contact us at tremorsupport@gmail.com. If your return is accepted, we will provide instructions explaining how and where to return your item. Please do not send products back without contacting us first.
Personal care and hygiene products
The Bald Reset is a personal grooming product. Where a product is supplied sealed and is not suitable for return for health protection or hygiene reasons, the statutory right to cancel may cease once that seal has been broken after delivery.
This does not affect your statutory rights where an item is faulty, damaged, not as described, or otherwise does not conform to your legal rights.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us as soon as possible at tremorsupport@gmail.com if your item is defective, damaged, or you receive the wrong product. We will assess the issue and arrange an appropriate remedy where applicable.
UK cancellation rights
If you are a UK consumer purchasing online, you generally have the legal right to cancel your order within 14 days after receiving the goods without giving a reason, subject to applicable legal exceptions, including certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
After notifying us of a valid cancellation, you must return the goods within the applicable legal timeframe. Contact tremorsupport@gmail.com before returning anything so that we can provide the appropriate return instructions.
Refunds
Once we receive and inspect an eligible return, we will notify you about your refund. Approved refunds will be issued to your original payment method.
Where statutory cancellation rights apply, refunds will be made within the time required by applicable law. We may be entitled to withhold reimbursement until we receive the goods back or you provide evidence that they have been returned.
Your bank or payment provider may require additional time to process the refund after it has been issued.
Nothing in this policy limits or excludes any rights you have under applicable consumer law.
Questions
For questions regarding returns or refunds, contact: