Shipping policy

SHIPPING POLICY

Order Processing
Orders are typically processed within 1–3 business days. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery
Estimated delivery times are displayed at checkout where available. Delivery times are estimates and may vary depending on destination, carrier operations, customs processing, public holidays and circumstances outside our reasonable control.

Shipping Costs
Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Tracking Your Order
Once tracking information becomes available, it will be sent to the email address provided with your order. Please allow some time for tracking information to update after dispatch.

Delays
If your order experiences a significant delay, please contact us at tremorsupport@gmail.com and we will investigate the shipment and assist you.

Incorrect Shipping Information
Customers are responsible for providing complete and accurate delivery information. If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Lost or Damaged Orders
If your order arrives damaged, or you believe it has been lost in transit, contact us at tremorsupport@gmail.com with your order number and relevant details so that we can investigate and provide an appropriate resolution.

International Orders
International orders may be subject to customs procedures, import duties, taxes or other charges depending on the destination. Where such charges apply and are not collected at checkout, they may be the responsibility of the recipient.

Nothing in this Shipping Policy affects your statutory rights as a consumer.